Banafay Privacy Policy

Welcome to Banafay (“we,” “us,” “our”). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website www.banafay.com or make a purchase from our ecommerce store in the UAE.

By using our website, you agree to the terms of this Privacy Policy. If you do not agree, please refrain from using our services.

Information We Collect

We collect the following types of information to provide and improve our services:

Personal Information You Provide

  • Name

  • Email address

  • Phone number

  • Shipping & billing address

  • Payment details (processed securely via trusted payment gateways)

  • Order history & preferences

Automatically Collected Information

  • Device Information: IP address, browser type, operating system

  • Usage Data: Pages visited, time spent, clicks, shopping behavior

  • Cookies & Tracking Technologies: To enhance user experience (see Section 5)

Information from Third Parties

  • Payment processors (e.g., PayPal, credit card providers)

  • Social media platforms (if you log in via Facebook, Google, etc.)

  • Marketing & analytics partners

How We Use Your Information

We use your data for the following purposes:
✔ Order Processing – To fulfill purchases, process payments, and arrange deliveries.
✔ Customer Support – To respond to inquiries, returns, and complaints.
✔ Personalization – To recommend products, offers, and promotions tailored to your interests.
✔ Marketing – To send newsletters, discounts, and updates (you can opt out anytime).
✔ Security & Fraud Prevention – To detect and prevent fraudulent transactions.
✔ Improving Our Services – Analyzing trends to enhance website performance.

 How We Share Your Information

We do not sell your personal data. However, we may share it with:

  • Shipping & Logistics Partners – To deliver your orders.

  • Payment Processors – To complete transactions securely.

  • Legal & Regulatory Authorities – If required by UAE law.

  • Service Providers – Marketing agencies, IT support, and analytics firms (under strict confidentiality agreements).

Data Security

We implement industry-standard security measures, including:

  • SSL Encryption – Secure data transmission.

  • Secure Payment Gateways – PCI-DSS compliant.

  • Limited Access – Only authorized personnel handle your data.

However, no online method is 100% secure. We encourage you to use strong passwords and avoid sharing account details.

Cookies & Tracking Technologies

We use cookies to:

  • Remember your preferences (e.g., language, cart items).

  • Analyze website traffic via tools like Google Analytics.

  • Deliver targeted ads (you can manage cookie settings in your browser).

Your Rights (Under UAE Laws)

You have the right to:

  • Access, Correct, or Delete your personal data.

  • Opt out of marketing emails (via unsubscribe link).

  • Request data portability (where applicable).

To exercise these rights, contact us at [email protected].

Third-Party Links

Our website may link to external sites (e.g., social media, payment gateways). We are not responsible for their privacy practices, so review their policies separately.

Changes to This Policy

We may update this Privacy Policy periodically. The latest version will always be posted on our website with the 20-04-2025 date.